Have a question about Aura, experiencing an issue with audio playback, or need help with your subscription? Our team is here to assist you.
Direct connection with our core product engineering team. Typical response within 24 hours.
No ticketing queue needed
We strive to answer all direct emails within 24–48 business hours. For immediate troubleshooting, check the solutions below.
Resolve 90% of issues instantly
•If you switched devices or reinstalled Aura, your purchase is safely preserved on your Apple ID.
•Open Aura -> Go to Profile / Settings -> Tap "Restore Purchases". Your subscription will immediately reactivate.
